Position Summary:

The Airport Operations Crew Seasonal works, due to operational needs, on a temporary basis employment for a period of up to 9 months beginning August 19, 2009. The Crew checks-in and verifies Customers' personal identification, tags, lifts, and handles Customer luggage, books, sells, and verifies flight reservations, meets and assists with flight arrivals and departures, helps prepare aircraft cabin for departure, coordinates Customer boarding and deplaning, assists Customers with special needs, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers, speaking on a public address system and using computers. Flexibility of schedule is necessary as the position requires working mornings, evenings, weekends, and holidays. The ability to maintain a positive, good natured attitude is essential.

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http://downloadEssential Functions:

* Conducts check-in process for Customers via computer

* Verifies Customers' personal identification

* Tags, lifts (up to fifty (50) pounds), and handles Customer luggage

* Announces flight arrivals, departures, and pre-boarding information via the public address system

* Coordinates various duties with coworkers and other departments to ensure proper handling of Customers

* Helps prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor

* Assists Customers with special needs, e.g. Customers who need assistance in boarding

* Complies with ad hoc assignments as requested by the Supervisor or General Manager

Interactions:

Supervision Received:

* Receives clear, detailed, and specific instructions and consults with Crewleader on all matters outside the scope of daily responsibilities/activities

Supervisory Duties:

* No supervisory responsibilityWorking Conditions:

Equipment:

* Computer and other office equipment

* Public Address System

* Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)

* Handheld radios

* Free-standing computer kiosks used to identify and process Customer reservations

* Light Emitting Diode (LED) screens and signs

Work Environment:

* Airport environment

* Subject to weather and elevated noise levels within airport

* Ability to work weekends or irregular shifts

* Able to make occasional trips to other locations for training or temporary assignmentMinimum Qualifications:

* High School Diploma or General Education Development (GED) Diploma

* Six (6) months customer service or sales experience; one (1) year customer service or sales experience preferred but not required

* Depending upon location, may need to possess and maintain a valid Driver License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards

* Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

* Depending on location, may need to acquire and maintain a United States Customs Clearance

* Legally eligible to work in the country in which the position is located

* Pass a ten (10) year background check, pre-employment drug test and criminal history records check (CHRC)

* At least eighteen (18) years old

* Able to read, write, and speak English

* Able to work with various forms of payment (cash, credit cards, travelers checks, etc.)

* Able to travel and/or work flexible hours/shifts, including holidays and weekends

* Able to lift, push and pull objects up to fifty (50) pounds frequently

* Must pass a Physical Abilities Test (PAT)

* Previous airline experience preferred but not required

* Bilingual skills preferred but not required

* Regular attendance and punctuality

* Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion

* Well groomed and able to maintain a professional appearance

* When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraftKnowledge, Skills, and Abilities:

* Able to perform basic Computer literate skills

* Able to follow safety guidelines

* Able to perform under pressure and within fixed time constraintsPhysical Effort:

* Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes.


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