Overview:Under general supervision, provides customer service activities related to picking up and delivery orders to and from FedEx Office centers and customer\'s place of business.

Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted.

The PUD Courier will receive daily route information from a centralized dispatcher.

The dispatcher will have the ability to add or remove stops from the route as needed.

 

Position Hours: 10:00am - 6:00pm (M-F)

Responsibilities:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

*  Responsible for driving the company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers

* Pick-up duties encompass driving to the customer\'s place of business (or a FedEx Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor\'s place of business

* Delivery duties include delivering finished photocopy orders to customers (or a FedEx Office center) and distributing marketing materials as requested

* Receive daily route information from a centralized dispatcher via a company provided Nextel phone

* Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines

* Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures

* Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed

* Adhere to FedEx Office company and vehicle safety policies and guidelines

* Follow accident procedures and observe traffic laws

* Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions/interactions

Qualifications:

* High school diploma or equivalent required

* Must be at least 19 years old and has a minimum of two years of driving experience

* Valid and current drivers license

* Valid and current proof of insurance (even if they are only driving the company vehicle)

* Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually

* Must be able to lift up to 55 pounds on a regular basis

* For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of all pre-employment examinations and background checks 

MINIMUM ATTRITBUTES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF POSITION:

* Eyesight sufficient to read, write and operate equipment essential to this position

* Hearing sufficient to communicate with customer, vendors, and team members in the FedEx Office environment

* Ability to utilize simple mobile phone devices (on the job training will be provided) to effectively communicate with the centralized dispatcher

* Ability, on a consistent basis, to communicate effectively with customers, vendors, and team members

* Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, and/or speaking with others

* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time *  Ability, on a consistent basis, to function under substantial time pressure, and to perform under the demands set by the company for sales performance and profit objectives

* Ability to work under general supervision

* Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner 

SCOPE OF SUPERVISION/AUTHORITY:

This is a customer service position and duties are performed under general supervision.

Accuracy of work is checked on a regular basis.

 

 

 

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